Shipping policy

Every work is made to order in our Kaunas studio and dispatched within 5–7 business days of your order.

Where we ship

We currently ship to 24 countries of the European Union — all EU countries except Bulgaria, Croatia and Malta. Because we ship within the EU only, there are no customs duties or import fees.

Packaging

  • Unframed prints (Fine Art and Poster) are shipped rolled in a rigid protective tube.
  • Framed works are shipped flat in a reinforced box, with the acrylic glazing protected.

Shipping costs

  • Framed works: free tracked delivery within the EU.
  • Unframed prints to Lithuania, Latvia and Estonia: €5.90.
  • Unframed prints to other EU countries: €14.90.
  • Unframed prints, orders of €150 or more: free.

The exact cost is always shown at checkout before you pay.

Delivery times

After dispatch, tracked delivery usually takes 1–3 business days within the Baltic states and 3–6 business days to other EU countries. You will receive a tracking link by email as soon as your order leaves the studio.

Damaged in transit

If your order arrives damaged, please keep the packaging and email photos of the package and the work to info@universemuseum.lt as soon as possible. We will remake and resend it at no cost to you.